Frequently Asked Questions

You can book the experience for the date you wish, a maximum of 24 hours in advance, by selecting the desired day on the calendar when you book. 1 week, 1 month, even 1 year before the experience, it's up to you!
Of course they are! We want everyone to be able to fully enjoy our mountains through our activities, which we adapt according to you and yours. No age limit, only a minimum level can sometimes be required for certain sports and/or technical experiences. For experiences including alcohol tasting, we ask participants to be at least 18 years old to fully enjoy the activity (although a tasting of apple juice or grape juice may be possible 😉). But don't panic, this will be specified in the activity description. If you have any doubts, do not hesitate to contact us by email at!
Of course you can! Our guides and service providers will adapt the experience to fit your requirements, we just ask to let us know when you book by sending an email to 😀
Following your reservation, we will contact you to set up the activity time and meeting place according to your preferences. We will do our best to ease organization around your needs and provide you with the best possible experience. 😉
Some activities require you to bring your own equipment, which you will find in the "included" section on the experience sheet. Of course, you are free to bring your own equipment, please contact us to adapt the experience before booking
Once you have booked your Experience Mont Blanc activity, our team will contact you with all the organizational details and prepare you for the experience. We will be the link between you and your guide during this time, without you knowing it, so that when the time comes, your guide is aware of all the details. We create a WhatsApp conversation with your guide and yourself the day before the experience, this allows you to exchange on your latest desires and the weather forecast as accurate as possible in order to adapt if necessary, the service. 😉
Although we love your four-legged friends, indoor experiences are unfortunately not suitable for them. However, sometimes they can tag along for outdoor activities if you think they will be able to keep up with you, and if the environment in which the activity takes place allows it (dogs are not allowed in the Nature Reserves). We will simply ask you to inform us of their presence at the time of booking so that we can verify the authorizations with your guide. 
At Experience Mont Blanc, we put your safety and well-being at the center of our concerns. If the weather is likely to affect the quality of the experience or simply does not allow the experience to take place, we will contact you sufficiently in advance to reschedule according to your availability and wishes.
In the mountains, the trails are numerous and the possibilities of itineraries countless. It would be useless and not adapted to the hazards of the mountain to describe with precision the snowshoeing or cycling itinerary that you will take with our guides. And then simply because we do not know it in advance. The path taken is often decided the day before or the day of the experience by your guide himself. We trust our guides who are professionals of the mountain and of their discipline. They will know how to adapt the route according to your wishes, the weather and the conditions of the ground on the day.
We are available every day from 8am to 7pm, and 24 hours a day during your experience because our priority is you and making sure your experience runs smoothly.
At Experience Mont Blanc, you pay a global fee which includes what is listed in “Included” normally the accompaniment of a professional during the activity, the meals (if that is part of the deal) and the rental equipment when necessary (see in the "included" part on the activity sheet). Also, the assistance our team is included in the price. Organizational costs are therefore included in the price, no bad surprises!
No, our experiences are completely private. Ideal for COVID-19 restrictions, your guide organizes the experience just for you and the people accompanying you, making sure you live unforgettable moments.
Experience Mont Blanc is a part of 1786 Agency, a DMC travel agency specialized in the Alps that offers tailor-made vacations, as well as experiences. But that's not all! Transfer Mont Blanc and Seminaires Mont Blanc joined the ranks of the 1786 team to offer you transportation and corporate events throughout the Alps.
Generally, we will contact you to choose with you the meeting point that suits you best, according to your means of transportation. If you are unable to get to the meeting point by yourself, please let us know following your reservation. We will be happy to provide our private driver, to pick you up.
As the situation is changing so quickly, it is essential for us at Experience Mont Blanc to offer you total freedom and flexibility with your reservation. We adapt on a day-to-day basis and fully refund activities that cannot take place due to COVID-19 pandemic restrictions. In more “normal times”, you still have the possibility to get a full refund for your experience in case of cancellation up to 48 hours before the date.
Our activities are 95% powered by a natural fuel: elbow grease! They are therefore non-polluting and respect the environment in which they take place. At Experience Mont Blanc, we are aware of the fragility of the mountain, our playground, and of the need to preserve it. That's why we organize experiences that allow you to slow down and take the time to discover our mountains, using only your arms and legs, whether you are skiing, snowshoeing, mountain biking or simply walking. During the experience, our local guides carefully choose the products they will let you taste, from their own garden or from small producers. The only traces you will leave of your passage will remain in your memory, not on the land! ♻
Some activities are victims of their success and the availabilities go quickly! For these, we offer you the possibility to make a "pre-booking" on our website. This simply means that we will check the availability of our partners before validating your payment, to avoid any disappointment. If there is availability, you will receive a confirmation as soon as possible, otherwise we will propose you another date. Easy, isn't it? 😊
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